Frequently Asked Questions

Do you have a question? 

France Passion makes your life easier! Simply find the answers to the most frequently asked questions about our operations and the world of camping enthusiasts in just a few clicks !

028
  • log in to your France Passion account

  • choose payment by bank card

  • your access to the stopovers on the App and the website will be automatically activated

The MULTILINGUAL edition features exactly the same stopovers as the FRENCH edition, but the directions to them are in French, English and German.
The operating rules are also presented in these languages, as well as in Spanish, Dutch and Italian

France Passion is a great deal to share by sponsoring your friends

Your next Stopover Guide is free if you sponsor 3 new members!
You will be informed at the end of the year if you qualify.

Sponsorship can be done in several ways:

By the sponsor

  • On france-passion.com, in the Order section, click on "I order the guide" then "I would like to gift the membership to a friend"
  • Using the sponsorship vouchers you will find at the end of the Guide or received with your Guest Card and your sticker.
  • With any membership sent by post or by e-mail, by indicating the sponsor’s name and address.

By the newly sponsored member

  • Your friend must place their order by choosing "I order the Guide", then "I would like a membership".
  • Once their cart is validated, they must select whether or not they have an account, then click on "I am reffered by a friend", fill in the corresponding fields and confirm their order.
  • Your friends must enter the sponsor’s last name, first name and address (and Guest Card number if you have given it to them), so that these sponsorships can be credited to you.

Delivery timeframes – Stopover Guide (current edition)

After your order has been processed (excluding weekends and public holidays):

  • France: 3 to 5 days
  • Europe: 8 to 12 days (Express: 5 to 6 days)

These timeframes are indicative and depend on the postal services in each country. We will, of course, do our utmost to deliver your order as quickly as possible.

PRE-ORDER THE UPCOMING YEAR’S GUIDE
Shipping from mid-February; as a reminder, each edition is valid from 1 March to the end of March of the following year.

The Stopover Guide (French version) is on sale at certain dealerships. It is also available for sale in the MASTERS France network (www.masters-france.com: under the heading "le réseau Masters", choose the store closest to your route) and in the Narbonne accessoires network.

5 - Présentation

Motorhomers

Motorhomers

Presentation

4 - Comment ca marche

Motorhomers

Motorhomers

How does
it work ?

6 - L'application mobile

Motorhomers

Motorhomers

The mobile app

2 - Mon espace - adherent

Motorhomers

Motorhomers

My account

Je commande

Motorhomers

Motorhomers

I order
the Guide

FAQ

Motorhomers

Motorhomers

Frequently
Asked Questions